Return Policy
RETURN POLICY
At Joyce Scents, we value our customers and want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, our return policy makes it easy for you to shop with confidence.
- Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be unused, unopened, and in their original packaging.
- For hygiene and safety reasons, we cannot accept returns on opened perfumes, body sprays, or personal care items.
- Return Process
- To request a return, please contact our customer care team at [your email/phone number].
- Once approved, you may send the item back to our return address.
- Customers are responsible for shipping costs unless the return is due to a damaged or incorrect item.
- Refunds & Exchanges
- Refunds will be issued once the returned item is received and inspected.
- Refunds are made to your original method of payment within 5–10 business days.
- You may also choose to exchange your item for another product of equal value.
- Damaged or Wrong Item
- If you receive a damaged or incorrect product, please contact us immediately within 48 hours of delivery. We will arrange a replacement at no extra cost to you.